SAMPLE PROJECTS
Project 2
IMPROVING
SOFTWARE DELIVERY CAPABILITIES
Significant international growth posed a delivery challenge for a software company with a complex product. The challenge was further exacerbated by the limited number of available subject matter experts and in-country resources. The organization needed to quickly build a scalable delivery model to ensure that existing projects could be successfully delivered.
The company initially evaluated implementing ITIL methodology for their software development and implementation, but through its collaboration with St. Piran Group realized that a more nimble and focused approach was needed.
St. Piran Group, using the RPS Framework, worked with the company’s subject matter experts in a short time frame to:
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Develop a highly-focused but quick-to-adopt methodology that focused on capturing key information, streamlining the hand-offs between the different business units involved on implementation projects, and leveraging the available subject matter expertise across more projects
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Coached the company’s emerging leaders to think more strategically and to develop a leverage-to-scale mindset. This enabled them to provide focused coaching to their teams and shortened their employees’ learning curves, resulting in more delivery capacity
A software consulting company needed to increase profit margins and position itself for significant growth. The company’s existing organization structure prevented it from effectively leveraging the talents of its employees, which made it difficult to scale the company's project-delivery capacity and led to uneven resource utilization, with some business units being highly constrained while others severely under utilized.
St. Piran Group worked closely with the company to
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Increase its profit margins through better resource utilization by
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implementing a standardized project-delivery approach across all its product lines
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cross-training and implementing expanded career development paths for the consulting employees
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implementing an accelerated on-boarding program for new employees through formal mentoring
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Identify and coach high-potential individuals to fill stretch roles and develop a mentoring mindset to help their teams grow
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Develop and implement meaningful KPIs and reports to measure and track the health of the on-going business
Project 1
RE-ORGANIZATION
OF SERVICE DELIVERY
The IT organization of a Fortune 500 eCommerce company had a 3-year window to improve the company’s customer experience. They were not sure how to begin, or where and how to focus their efforts.
St. Piran Group worked closely with the company’s IT organization to:
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Develop an awareness of how to assess their services through their customers’ eyes
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Identify key IT service elements that directly contributed to the customer experience
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Develop a strategy for transforming the key service elements to improve the customer experience
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Develop reliable measures to assess and track the progress of the execution of their strategy
As a result of the engagement the client was able to execute their strategy and achieve the desired improvements.